A recent survey by Protégez-Vous reveals that Quebecers are generally very satisfied with their car and home insurers, giving them an average rating of 8.5 out of 10. This satisfaction highlights the importance of quality service, especially during the critical moment of a claim.
The study clearly shows what makes a difference for policyholders. Companies that ranked at the top, such as CAA-Québec, La Personnelle, and Desjardins, excel on criteria that truly matter: speed of service, staff courtesy, and efficiency in handling claims. The goal is simple: the customer wants to feel supported, get clear answers, and be compensated quickly.
While the overall picture is positive, the survey also sheds light on the frustrations of less satisfied customers: long wait times, a lack of communication, and the feeling of being “abandoned” during a crisis. These accounts remind us of the importance of a human approach in the claims process. An empathetic and proactive service can transform a stressful experience into a moment of relief.
As a Quebec-based insurance and claims company, our mission is to learn from the best. The results of this survey confirm that trust and satisfaction are built one claim at a time, with the diligence and efficiency our clients deserve.
Read more on Protégez-Vous.ca (subscription required)